We recently conducted an online survey of consumers asking the following question: “What communications device is most important in meeting your communications needs?”  The general direction of consumer preferences was not surprising, but the spread of their preferences for different devices tends to corroborate and magnify our impressions of the directions being taken under the influence of [...]

Google is trialing a new service that could produce significant benefits for consumers. It is called GOOG-411, a free telephone information services. Like calling information services to get a telephone number, consumers can dial 1-800-GOOG411 to get a business listing and then to be automatically connected – at no charge.
The service appears to work well. [...]