ConsumerGram — New Survey on Wireless Satisfaction

A ConsumerGram from The American Consumer Institute (ACI) discusses consumers’ relative satisfaction with various aspects of their wireless service as measured by ACI’s annual Consumer Pulse Survey.  The survey showed that 80 percent or more of consumers polled said they were either “very satisfied” or “satisfied” with coverage, reliability, and customer service, and 77 percent reported […]

Proposing a Shocking Over-Reaction

In a slickly named “Bill Shock” proceeding, the Federal Communications Commission proposed requiring wireless carriers to send customers alerts before they incur hefty overage fees.  But the proceeding ignores how expertly and successfully customers use the wireless plans in the marketplace to manage their expected costs.  It also ignores existing tools that provide to consumers […]

ACI Consumer Survey on Mobile Usage Cited in the Press

ACI filed wireless consumer survey results with the FCC in connection with its Bill Shock proceeding.  The results find that most consumers are aware of wireless applications that enable them to monitor and limit mobile usage, but most choose not the use these tools.  Press citations include: TRDaily (subscription required)

ACI Files Reply Comments On FCC Proposed Wireless Regulations

Before the FEDERAL COMMUNICATIONS COMMISSION Washington, DC 20554     In the Matter of                                                        )                                                                                 ) Empowering Consumers to avoid Bill Shock             )         GN Docket No. 10-207                                                                                 ) Consumer Information and Disclosure                       )         CG Docket No. 09-158          Reply Comments of The American Consumer Institute   The American Consumer […]

ACI Survey Findings Raise Doubt on Proposed FCC Regulations

Survey Finds Most Consumers Do Not Check Cell Phone Usage Despite Available Tools Findings Cast Doubt on Proposed FCC Regulations, ACI Says in Filing WASHINGTON- February 3, 2011- A survey released today by the American Consumer Institute (ACI) finds that although aware of their availability, the majority of consumers do not regularly use tools that […]