A ConsumerGram from The American Consumer Institute (ACI) discusses consumers’ relative satisfaction with various aspects of their wireless service as measured by ACI’s annual Consumer Pulse Survey.  The survey showed that 80 percent or more of consumers polled said they were either “very satisfied” or “satisfied” with coverage, reliability, and customer service, and 77 percent reported satisfaction with consistency of charges from month to month.  Most of the balance responding to these questions were either neutral or had no opinion, with only about 10 percent or fewer reported some level of dissatisfaction.

Click here to read or print the  wireless-satisfaction-survey.