ConsumerGram — New Survey on Wireless Satisfaction

A ConsumerGram from The American Consumer Institute (ACI) discusses consumers’ relative satisfaction with various aspects of their wireless service as measured by ACI’s annual Consumer Pulse Survey.  The survey showed that 80 percent or more of consumers polled said they were either “very satisfied” or “satisfied” with coverage, reliability, and customer service, and 77 percent reported […]

ACI Consumer Survey on Mobile Usage Cited in the Press

ACI filed wireless consumer survey results with the FCC in connection with its Bill Shock proceeding.  The results find that most consumers are aware of wireless applications that enable them to monitor and limit mobile usage, but most choose not the use these tools.  Press citations include: TMCNet.com TRDaily (subscription required)

Consumers Support Increased Interstate Insurance Competition

Washington, DC, March 16, 2010 – Consumers want more competition and believe that increased competition would result in lower consumer prices, according to ACI’s 2010 Consumer Pulse Survey.  The survey of 1,000 households found that 70.4% of consumers support enacting a law that would allow insurance companies to compete across state borders, while 16.9% of […]

Heath Care: 90% Of Consumers Want To Make Their Own Decisions About Healthcare, According To An American Consumer Institute Survey

Consumers oppose the current Healthcare legislation by a two-to-one margin.  In a nationwide survey conducted by the American Consumer Institute Center for Citizen Research (ACI), 48% of Americans oppose the bill, while 24% support it.    The survey results also find that 90% of consumers believe that they should make their own decisions about healthcare […]

Steve Pociask on CNBC: The Good and the Bad News about This Year’s Holiday Shopping Season

To read ACI’s latest news article on CNBC.com, visit http://www.cnbc.com:80/id/34481358 To read our recent retail electronics study, visit: http://www.theamericanconsumer.org/2009/11/10/american-consumer-institute-releases-study-finding-no-difference-in-consumer-electronics-prices-between-wal-mart-and-best-buy-study-calls-for-wal-mart-to-improve-on-shelf-labeling-to-ensure-shoppers/

Online Survey: Internet Consumers Want Lower Prices and Better Reliability, Security and Privacy

Much of the quest for developing a nationwide broadband plan has centered on ubiquitous deployment and online speeds, some arguing for speeds well over 100 mbps.  Other policy wonks have argued that we need more competitors and still others want lower prices.  In response to one Internet Service Provider’s (ISP) attempt to slowdown bandwidth hogs […]

As Competition Heats up in the Consumer Electronics Market: Who Do Consumers Prefer – Wal-Mart or Best Buy?

With the demise of Circuit City and Tweeter, the two biggest retailers in the consumer electronics market – Best Buy and Wal-Mart – are fighting it out, leaving consumers to be the biggest winner. This ConsumerGram explores what shoppers want when they look for electronic goods, and preliminary survey research finds that shoppers think product […]

President Wants Choice and Competition?

The front page of the Washington Post (8/17/2009) reports: White House press secretary Robert Gibbs said on CBS’s “Face the Nation” that Obama “will be satisfied” if the private insurance market has “choice and competition.” ACI wants increased choice and competition too; and so do consumers, according to recent survey data.  Consumers believe that increased competition would reduce […]

Survey Finds Consumer Want Choice and Competition Between State-Based and Interstate Insurance Companies

Consumers Support Insurance Regulatory Modernization Survey Shows Consumers Want Choice and National Competition Representatives Melissa Bean (D-IL) and Ed Royce (R-CA) have introduced the bipartisan National Insurance Consumer Protection Act (H.R. 1880) that would permit competition between state and interstate-chartered insurance companies. This ConsumerGram provides new survey results and finds strong consumer support for interstate […]

Biggest Consumer Concerns

Readers: Over the last month, we picked 5 major public policy issues and asked our readers to pick which of these issues were of most concern to them.  Here are the final results of our online survey in order of importance: Economic Crisis (36%) Energy Independence (27%) War on Terrorism (12%) Health Insurance reform (10%) Global Warming (10%) All […]